Client intake for personal injury.

Personal injury is where most intake products live, and most of them are built to qualify a claim by its value. Jurova does not do that, on purpose. The intake takes the account, the injuries as the person describes them, the treatment to date, and the insurers who have already called. It captures the other party, the insurers on both sides and any business or property owner involved, so the conflict check runs before anyone is offered a meeting. Whether the matter is worth taking is a judgment the lawyer makes from the file, not a number the software assigns.

• What happened, in the person's words: where, how, and who else was there.
• The date and time of the incident.
• The injuries as the person describes them, and what has changed since.
• Treatment so far: emergency room, family doctor, specialists, physiotherapy, and whether it is continuing.
• Time off work, and the person's job.
• Insurance: the person's own policy, the other party's insurer if known, claim numbers, and the name of any adjuster who has called.
• Whether the person has given a statement to any insurer, and to whom.
• Whether there is a police or incident report, and its number.
• Witnesses, photos, dashcam or camera footage the person knows of.
• Whether the person has spoken to any other lawyer about it.

• The other driver, and the registered owner of the vehicle if different.
• The property owner, business or contractor, in a fall or premises matter.
• Every insurer involved, on both sides, and the adjusters by name.
• The person's employer, if the injury happened at work or affects a claim through work.
• Passengers or other injured people, who may become parties.
• Any lawyer or firm the person has already consulted.

A person who is injured now and has not been treated is told to seek medical care first; the intake can wait. After that, urgency is about dates: some jurisdictions require notice to a municipality or an insurer within a short time, and evidence such as camera footage does not keep. The intake records every date the person gives and flags the matter to the lawyer. It never tells the person whether a notice period or limitation period has passed, and it never instructs them on preserving evidence; the lawyer does that.

• It never estimates what the claim is worth, or whether there is a claim at all.
• It never assesses fault or the strength of the case.
• It never says whether a notice period, limitation period or policy deadline has passed.
• It never advises the person on what to say to an insurer or whether to accept an offer.
• It never contacts an insurer, a witness or the other party.

The machine takes the statement. The lawyer takes the case.